Shipping information

All orders are made in and shiptd from Pianoro (BO), Italy.

In 1-3 regular business days your purchase is ready to be shipped, if it is a ready product.
If it is a custom order it takes a little more, normally in 1 – 2 weeks, but we will tell this as soon as you make the order.

In Italy we ship with national mail service.
For international shipping we work with main courier companies.

Shipping times are usually less than a week for Italy, Europe, North America or they can get up to 2 weeks or more for other countries.

Contact us if you need to know shipping times before buying an item.

Please note that these shipping times are estimates.

For International shipping, mostly outside European Union and North America, your order may be subject to additional duties, brokerage, import or customs fees which are calculated by customs officials.
This is not covered in the shipping costs that you’ve paid to us.
These fees are difficult to estimate and can create a delay that we cannot control.

We are responsible about your pack until you get it and if some problems occur and you don’t get it we will send you another item if available or refund your money.