Terms and conditions

The experience on simonefrabboni.com, together with the offer and sale of products, are governed by these general terms and conditions.

The products purchased on simonefrabboni.com are sold directly from Simone Frabboni, Via della Collina 8 – 40065 Pianoro (BO) – Italy, P.IVA 02502201201.

Payments
For payment of online we accept bank tranfer, main credit cards and PayPal money transfers. All transactions are processed through PayPal, but you don’t need a PayPal account to place your order.
You may also place an order over the phone or email, paying with Paypal or bank transfer. For purchases made at art and craft shows, as well as by personal appointment, we accept cash and bank transfer.

Currency
All prices on our site are listed in Euros. The exact exchange rate thate you are paying is determined by the bank that issues your credit card, generally it will match with the going exchange rates.

Returns
According to art. 52 of Consume Code (“Codice del Consumo”) you have the right of withdraw the contract made with the seller, without any penalty and without specifying the reason, within fourteen days from the day of receipt of the purchased products on simonefrabboni.com. Contact us within 14 days from receiving your purchase through our web form or e-mail us at info @ simonefrabboni.com.
After 14 days any consideration of a return may be denied.
Before a refund can be given, we must have the purchased item back in original condition.
In the event that we issue a refund, no refund will be given on shipping fees.
The Right of Withdrawal is correctly exercised if the following conditions are fully met:

  • the products must not have been used, worn or damaged;
  • the products must be returned in their original packaging;
  • returned products must be shipped within fourteen (14) days from when you have notified us of the decision to withdraw from the contract and we have accepted.

Exchange
To discuss an exchange you must contact us within 14 days of the receipt of your item through our web form or e-mail, after 14 days any consideration of an exchange will be decided on a case by case basis.
Before your new purchase can be sent, we must have the first item back in original condition.